RX300 won’t connect to Arctic Fox

Not sure if this is the right place to post this and if it's not let me know.

So I downloaded Arctic Fox on my computer and plugged in my RX300 and when it tries do download setting I get a message saying "Unable to download device settings. Reconnect your device". So I reconnect and try it again and get this same message. If anyone has had this issue and figured out how to connect their device let me know….

RX300 won't connect to Arctic Fox

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